All about pet and i.
Frequently Asked Questions
A quick check for your concerns, contact us to get further details.
Products
Why is the zipper difficult to zip?
To ensure the pet safety, the bag is made of self-locking zipper which is of certain resistance, please align the zipper teeth while zipping.
How to reduce the smell of bag?
The smell comes from material (Faux leather), which required 5-10 days ventilation before use. Keep in dry place and avoid from direct sunlight as this can cause fading.
Do you have other color options?
Exciting and YES, we do have several color collections in future, to meet our style of Luxury chic and fashion. More colors would be launched in 2023.
How can I find out more information about a product?
You can learn about all of our products on their individual product pages. If you have additional questions, please contact us at info@petandigoods.com.
The item I want is sold out, is there anything I can do?
We try to keep our classics in stock year-round. For our more seasonal items, we cannot guarantee they will be restocked. You can however visit the product page of any sold-out item, select the size and color, and enter your email address to be notified when/if the product becomes available again.
How to get the pets inside the carrier soon?
We strongly recommend to put and open the bag next to the place where the pets get used to stay at home before going out, thus they will feel more safer during traveling, especially some anxious pets.
Is my pet's size suitable for the carrier?
You can learn the size and weight-bearing on product pages. Please consider both conditions before purchase. If you have additional questions, please contact us at info@petandigoods.com.
Orders
When will my order ship?
Please allow 2-5 business days for your order to be processed. You’ll receive a shipment notification with a tracking number as soon as your package ships.
How long will shipping take?
It will take around 8-20 business days. You will receive a shipping notification email that will notify you of the carrier and tracking options.
Does Pet & i cover duties?
Pet & i does not cover taxes or duties for international shipping. The customer is responsible for any additional fees required upon delivery. More information on duty and tax requirements can be obtained by contacting your local customs office or tax agency.
How to get the promo code?
If you wanna get the promo code or have any issues with a promotion applying to your order, please reach out to us at info@petandigoods.com.
What is your return policy?
We accept returns on items within 7 days of receipt. Items must be unworn with all tags attached. Items that are damaged or soiled may not be accepted and may be returned to the customer.
What if my item breaks or becomes damaged?
If your item breaks or becomes damaged due to a defect, we are happy to replace it or offer a store credit. If your item becomes damaged through normal use, we are unable to take this item back.
Can I add a promo code after my order has been submitted? (I forgot to add my promo code)
After order has been placed, promo codes cannot be applied. The promo or discount code must be entered in the discount box at checkout to receive the current promotion or discount before placing the order.
What can I do if my payment is declined?
Oh no! Here are a few things to check if your payment didn’t go through: Check that your card’s details – security code, expiration date, and billing address – match what you’ve entered into our system. If you’re still having difficulty, it’s best to check with your card issuer before trying again. If none of these apply, please contact info@petandigoods.com. We’re happy to help!